We've changed our mind and want to cancel the request. Can we stop the order?

We will do our best to contact the installer, but please have a contingency planned in case we cannot reach them. Even with modern conveniences such as pagers, cellular phones, and computers, we cannot guarantee that we will be able to stop them. Explain to the homeowner to keep watch for the installer. Our installers are always directed to follow the homeowners request, and if the homeowner chooses to cancel the request on site, our installers will be happy to comply. If we are able to contact the installer prior to arriving at the property, there will be no charge.